I’m in contact with the credit union to move my banking arrangements to them and they’ve been nothing but helpful accommodating and wonderful to me.Today, the Bank of India has more than 5100 branches across the country and there are several thousand BOI ATM Machines from the Bank of India as well. And it’s going to hurt you in the long run. Seriously considering contacting the FSPO at this point on your barriers to service, my vulnerability is not nearly as bad as what some others have to deal with but you refused on multiple occasions to accommodate me and my needs - under CPC provision 3.1 you are failing. Won’t take a complaint from a customer via email and refused to log it coming from a email platform as it didn’t get routed correctly, I have to fill in a specific form even though you can forward my email to your complaints department. God love you if you are hearing impaired or struggle with a vulnerability in accessing services as someone else might, as you have to call to unlock the app after a failed attempt, don’t bother emailing because they ask you to call and will do the same when you use the help service in 365. Impossible app at times to deal with, it’s laggy, clunky and difficult to navigate. Push notification asked for feedback so here you go why would you send push notifications asking for public feedback when you’ve such a crappy service? Maybe just copy their business model please! Everything is so seem less, the rates are better an if you run into issues it’s sorted in five minutes on the phone by people with serious cop on. useless! I’m so dreading KBC leaving! I was so reluctant to join them in the first place because you want to keep your business Irish but it was the best decision. did eventually manage to send money first from boi but not because boi works at all but because Revolut has useful features and then because bank of Ireland will transfer that money so slowly a big lump of money will arrive in that account probably about three days after I return from holidays. My issue today was wanting to add a my booking current account to my revout add money feature and of course I don’t have my physical card with me because I tap everything and there’s no was to see your card long number or cvv on the app so basically had to withdraw KBC savings and take from that account because of course everything works so smoothly there. I’m gutted KBC is leaving because they do both so brilliantly! As does the customer service(friendly but useless). Just got a push notification asking for feedback and it led me here. The previous App was so much faster and you could see everything in one go. It is just a nonsense design, and the excessive need to scroll is across the whole app. It is the whole reason for this screen – to see my accounts, and I can’t without scrolling. I have 4 accounts but can only see one of them. Over half of the screen’s height is taken up by the banner, a sub-header which has the last time I logged in (why would I care), a huge display about supporting apple pay (that has nothing to do with my accounts, I couldn’t care less about the topic, and it can’t be removed), and then eventually the bottom section of the screen shows the accounts list. Just to limit my feedback, solely concentrate on the main landing screen which shows your accounts. It is like no-one ever actually ran it and tried to use it. TWO – the UI design is appalling from a content display perspective. Progress bars and blank screens all over the place. I could list loads, but just to concentrate on the main two.
I applaud the attempt to keep the App up to date and provide further services, but there are some serious annoyances and flaws in the new app. Not registered yet for 365 online? Call us on 0818 214 365 and let’s get you activated. Give the device a unique name and you’re all set.Set up, amend or cancel standing ordersĪlready registered for 365 online? Now get your device registered:.View and export statements for the last 7 years.Pay another BoI customer using just their mobile phone number.Transfer money between accounts or send it to others.See pending current account transactions.Ĝheck account balances and transaction history.Get insurance cover for home, car, travel and family.
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